Contact

FAQ

Welcome to our help center. Find the answers you need here.

How long will it take to get my order?

There are 2 stages in an order:

1) Order processing: 2 to 4 weeks*.

2) Shipping: the time depends on the chosen carrier.

*Please check the announcement bar to see any news about any general delays like holidays rush or logistic delays.

Once the order is processed you will immediately receive an email with a tracking number.

My order is taking more than the stipulated processing time. What do I do?

We understand your excitement to get our products as soon as possible, so if this is the case for your order, you do not need to do anything or worry.

Please be aware of the announcement bar at the top where we will share if there are any current general delays.

We process all orders as fast as we can, so if there is a delay, this means that something unexpected has risen.

Still, feel free to contact us for any concerns you wish to share.

Is the packaging discreet?

Yes!

All of our orders are sent without any text, images or anything that can identify the contents of the box. Even if the box is opened, there is nothing that will reveal the nature of the product.

You can order with peace of mind!

Are there any instructional videos?

Yes!

You can find them under the corresponding product page of your device. We also have step-by-step written instructions there.

If you want something more like routines or techniques, you can check out our Monster 101 Ebook.

We are also working on a mobile app to offer more content.

How do you prevent the clamp from bubbling out the bottom or the top?

This is probably happening because only one sleeve is installed.

If this is the case, you have to install the second sleeve on top of the first sleeve to unlock stage 2 clamping force.

You can watch the sleeve installation guide video to achieve this.

Please be aware of your nails or anything sharp that can damage the sleeve during this process.

Do I need to pay custom's taxes?

Yes.

Currently, all of our prices do not include taxes, so you will need to pay them once you receive your order.

Be aware that some carriers hold the package in some centers, so you may need to go there to pay and pick up you order.

We are working with a fulfillment center to offer pre paid duties, that way the prices you will see on our store, will be the guaranteed landed ones.

I want to order from an Islamic country, what do I need to consider?

We have been told by customers who live in Islamic countries that there should not be any problems with Customs as long as the order does not contain any sexually explicit content and isn't described as a sexual device.

Our products are labeled as "Fitness devices", the packaging doesn't contain any sexual/improper content (actually, it contains nothing at all), and lastly, the devices are delivered in an unassembled state, so it is very difficult to determine the nature of our products.

BUT, even considering this, it is still possible that your order might be held in Customs and be rejected for being a "forbidden item".

WE ARE NOT RESPONSIBLE AND HAVE NO LIABILITY IF YOUR ORDER GETS REJECTED BY CUSTOMS IN AN ISLAMIC COUNTRY.

If this happens the following can be done:

If the order is sent back to us:
- You can request the order to be shipped to another address from a different country. In this case, the shipping extra costs must be paid first.
- You can request a refund.
If the order is NOT sent back to us:
- In this case, unfortunately, we will not refund your order and we won't be held any responsibility/liability for this situation.

In the end its up to the customer to be informed about his country's policy regarding prohibited items and decide to purchase from us.

If you are unsure of buying our products from an Islamic country, you can always place your order from another country using the address of a package forwarding service.

Still need help?

Our team will be happy to help!

Designed in NH

Products designed and developed in New Hampshire.

Customer service

Our support team is available 24/7

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All payments are processed securely

Legal disclaimer

AGE RESTRICTIONS ON ACCESS AND PURCHASES

You must be of legal age required by the state or province you are in to use and purchase any Fenrir LLC product or service, or have the explicit consent and approval of your parents or legal guardians. It is your responsibility to know whether you are legally able to use our website. By browsing Fenrir, you are acknowledging you are either legally 18 years of age or older, or have obtained the necessary parental or guardian consent.

FOR FITNESS AND WELLNESS USE ONLY

All devices and products available for sale on this website are solely for fitness and wellness purposes. They are not designed for erotic use, nor induce sexual gratification, nor are they intended to treat any medical conditions or approved by any medical authority. None of the devices or products are medical devices. Consult your doctor before considering any male enhancement procedures (PE). Male enhancement activities (PE) require risk-taking, and both your purchase of products from this site and/or use of the information contained within indicates you are aware of the risks prior to use. Fenrir, its service providers, and affiliates are not held liable for any claims or damages due to the use or misuse of the products sold on this site. The use or reliance upon any device or item on this site is done solely at your own risk.

FOR PERSONAL ENHANCEMENT AND FITNESS PURPOSES ONLY

The information provided by Fenrir LLC (also referred to as the Site) and on the forum is for personal enhancement and fitness purposes only and is not intended to be erotic or sexual in nature. All information on the Site (identified as Fenrir & the Fenrir forum) is provided in good faith, however we make no representation of medical advice of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.
Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the site of Fenrir or the forum or reliance on any information provided on the site. Your use of the site, our mobile application, and your reliance on any information on the site is solely at your own risk.
The Site cannot and does not contain professional medical advice. The PE advice is provided for general informational and educational purposes only and is not a substitute for professional advice.
Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate medical professionals. We do not provide any kind of Professional Medical advice. The use or reliance on of any information contained on this site is solely at your own risk.

TESTIMONIALS

Fenrir may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.
The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions.
The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.

RETURN POLICY

Given the personal nature of our fitness devices and to maintain the highest standards of hygiene, we don't accept returns or offer refunds on any products sold to avoid potential contamination.